Senior Director, Legal Account Management New York, New York, United States

Company: Tbwa Chiat/Day Inc
Location: New York
Posted on: November 13, 2024

Job Description:

Senior Director, Legal Account ManagementNew York, New York, United StatesOctus, formerly ReorgOctus, formerly Reorg is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus, formerly Reorg to make better, faster, and more confident decisions in pace with the fast-moving credit markets.Working at Octus, formerly ReorgOctus, formerly Reorg hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values - Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel - define an organizational ethos that's as high-performing as it is human. Among other perks, Octus, formerly Reorg employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.RoleOctus, formerly Reorg is currently seeking an experienced and strategic account management professional to join our Legal Account Management team. The Senior Director of Legal Account Management will manage and cultivate strong relationships with large strategic law firm accounts throughout the Midwest & East Coast, with a focus on subscription renewals, expansion, uplifts, and cross-selling of additional Octus, formerly Reorg products. This full-time position is based in our New York City office.Responsibilities:

• Manage all aspects of the renewal cycle for a book of existing strategic AmLaw50 clients
• Drive key client interactions, with a focus on identifying and capitalizing on expansion opportunities within accounts, aiming for a net retention target of 115%+
• Collaborate with the customer success team to ensure the delivery of exceptional client service and an unparalleled customer experience
• Work closely with Octus, formerly Reorg's product team to identify opportunities for product enhancements
• Employ meticulous tracking and analysis of KPIs and product usage on accounts to formulate and implement appropriate relationship management strategies and territory planningRequirements:
  • 10+ years of progressive experience in an account management role, specializing in B2B solutions for large law firms. Experience selling data solutions is preferred.
  • Strong ability to cultivate relationships and forge strategic business partnerships, consistently surpassing net retention targets.
  • Proven track record of achieving and exceeding quota and retention targets.
  • Exceptional organizational skills, a keen attention to detail, and the ability to effectively prioritize and respond promptly to multiple ongoing workstreams.
  • Strong interpersonal, verbal, and written communication skills, with a proven aptitude for conveying complex ideas clearly and concisely.
  • Willingness to travel for client meetings throughout the assigned territory (Midwest and East Coast).
  • Experience with Salesforce.
  • JD preferred.At Octus, formerly Reorg, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. The salary range estimate for this position is $150,000-$170,000, and actual compensation will be determined by relevant factors. This position is eligible for additional commission-based compensation.Octus, formerly Reorg is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status.
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Keywords: Tbwa Chiat/Day Inc, Norwalk , Senior Director, Legal Account Management New York, New York, United States, Executive , New York, Connecticut