GUEST SERVICES AIDE(SAT-SUN 4PM-12AM)
Company: Community Renewal Team
Location: Hartford
Posted on: October 10, 2024
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Job Description:
false false false EN-US X-NONE X-NONE Job Location: 207 Brainard
Rd, Hartford, CT
Our Mission
Preparing Our Community to Meet Life's challenges.
We help everyone who comes to our door with resources for both
immediate needs and long-term goals.
Our network of programs, services, and experiences strengthen
individuals, families, and communities and provides opportunities
for growth and economic stability
Come join our team!
When you become an employee at the Community Renewal Team (CRT),
you will join a host of others with an average tenure of nine years
of service. Some of our employees have celebrated more than twenty
+ years of service. You'll participate in fun activities, themed-
employee appreciation events, organization sponsored golf
tournaments, etc. We celebrate the accomplishments of employees
using our Wall of Excellence highlighting employees of the month.
Opportunities to grow within the organization are plentiful. Most
of our employees started in entry level positions and have been
promoted throughout their career.
JOB DETAILS
Position Title:
Guest Service Aide - McKinney
Department:
Veterans and Shelters
FLSA Status:
Non-Exempt
Reports To:
Program Manager and/ or Assistant Program Manager
GENERAL DESCRIPTION OF DUTIES
The purpose of this position is to support the Agency's needs by
providing services of safety and security to all Guests and staff
at the shelter.
SPECIFIC DUTIES AND RESPONSIBILITIES
The list of essential functions, as outlined herein, is intended to
be representative of the tasks performed within this
classification. It is not necessarily descriptive of any one
position in the class. The omission of an essential function does
not preclude management from assigning duties not listed herein if
such functions are a logical assignment to the position.
--- Complete all admission/intake paperwork completely with new
Guests. Forward all paperwork to the appropriate party
--- Review the program handbook with new Guests and provide a brief
orientation of the Program
--- Conduct pat and pocket searches when Guests return to the
building to ensure Guest, Staff, and Program safety.
--- When guest enter the program, check all bags for contraband and
to ensure that the Guests have not exceeded their maximum amount of
allotted belongings in the room.
--- Monitor Guests behavior to ensure the safety and security of
all Guests, Staff and facilities.
--- Conduct Guest room checks and facility checks (both inside and
outside the facility). Results will be documented in the hourly
logs.
--- Assist in the periodic, Guest Room Reviews, where a team of
staff will check rooms for contraband, excessive food and
belonging, room damage, and cleanliness.
--- Assist in distribution of meals when needed.
--- Complete all necessary documentation including log entries and
incident reports in accordance with program policies and
procedures.
--- De-escalate confrontations when possible to ensure the safety
of Guests and Staff.
--- Ensure that Guests are keeping their room clean and organized
at all times. Provide additional cleaning supplies if needed.
--- Assist with the removal of excess garbage from rooms when
necessary.
--- Provide guidance on personal hygiene and maintain guest
personal hygiene supplies.
--- Attend monthly staff meetings.
--- Position is considered Essential Staff and must come to work
during inclement weather and may be mandated to stay to ensure
appropriate staffing levels.
ADDITIONAL JOB FUNCTIONS
--- Accept and catalog donations as they are brought to the
shelter.
--- Perform other duties as assigned.
--- Distribute Guest Mail
--- Knowledge in HMIS
--- Basic computer skills
MINIMUM TRAINING EXPERIENCE AND HEALTH CERTIFICATIONS
Education: High school diploma or Associate's degree in the human
service field required.
Minimum Years of Experience: one (1) year of experience in related
field required.
Active Certification: in good standing in Non-violent Crisis
Intervention, CPR and Community First Aid and Safety license,
trained in the use of Narcan, Mandated Reporter Training (child
and/or elderly abuse), Suicide Prevention Training
Knowledge of: mental health and substance abuse; have excellent
written and oral communication skills and working with the homeless
population.
Driving Required: NO
Physical and TB Required: YES
ADA COMPLIANCE
Physical Ability: Tasks involve the regular and, at times,
sustained performance of moderately physically demanding work,
typically involving some combination of climbing and balancing,
stooping, kneeling, crouching, and crawling, and that may involve
the lifting, carrying, pushing, and/or pulling of moderately heavy
objects and materials (20-50 pounds).
Sensory Requirements: Some tasks require the ability to perceive
and discriminate colors or shades of colors. Some tasks require the
ability to perceive and discriminate depths. Some tasks require
visual perception and discrimination. Some tasks require oral
communications ability. Ability to communicate effectively with
guest, staff, and volunteers.
Environmental Factors: Tasks are regularly performed with potential
exposure to adverse environmental conditions, such as strong odors,
fumes, dusts, wetness, humidity, machinery, and toxic/poisonous
agents. Risk of exposure to Tuberculosis and other contagious
diseases and viruses. Risk of exposure to blood borne
pathogens.
Keywords: Community Renewal Team, Norwalk , GUEST SERVICES AIDE(SAT-SUN 4PM-12AM), Hospitality & Tourism , Hartford, Connecticut
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