AVP, Business Intelligence & Insights
Company: Disability Solutions
Location: New York
Posted on: October 19, 2024
Job Description:
Job Description:What You'll Accomplish as AVP, Business
Intelligence & Insights--The AVP for Business Intelligence &
Insights is responsible for designing and developing Business
Intelligence (BI) products as well as performing deep dive analysis
around key datasets to identify opportunities in the business that
drive actionable insights and enable smart decision-making across
Global Operations including Servicing, Collections & Recovery. BI
solutions will include, but shall not necessarily be limited to:
associate performance, site comparisons, operational performance,
delinquency forecasting, and other areas as needs. The successful
candidate must be intellectually curious, proactive, collaborative,
driven, and communicative. The successful candidate will be key in
furthering the use of Business Intelligence (BI) tools and products
within the team.--Our Way of WorkingWe're proud to offer you choice
and flexibility. At Synchrony, our way of working allows you to
have the option to work from home, near one of our Hubs or come
into one of our offices. Occasionally you may be required to
commute to our nearest office for in person engagement activities
such as business or team meetings, training and culture events.What
You'll Do:-----Champion Customers: Develop in depth data solutions
that provide key business insights. Leverage data analytics to
derive insights from customer behavior, customer experience and
associate metrics to drive business actions--Relate and Inspire:
Collaborate with process owners across different teams in
Operations on analytical projects. Incorporate new data elements,
sources and channels to help promote efficient and effective
strategies and customer contact preferences--Elevate Every Day:
Execute projects under aggressive deadlines with limited guidance
and direction from management.--Act as Owners: Prepare and deliver
presentations summarizing findings into insights and
recommendations; demonstrate an ability to communicate the same in
technical and business terms.--
- Support loss/cost and sizing estimations to enable
prioritization and demonstrate business benefit--
- Provide thought leadership, strategic and analytic support to
the group through the utilization of data mining skills and
business knowledge--
- Conduct ad-hoc analyses and reporting as needed.--
- Develop process controls and produce documentation, as
needed.--
- Perform other duties and/or special projects as
assigned----Experiences You'll Need to Succeed:--
- Bachelor's degree and a minimum of 3 years of experience in
business intelligence.----In lieu of degree, minimum of 5 years of
experience in business intelligence.----
- 5+ years of query and reporting, statistical analysis,
forecasting, data mining, and data visualization.----
- 5+ years of experience with Tableau.--
- 5+ years of Advanced SQL experience.----
- 2+ years of Agile development experience.--
- 5+ years with Microsoft Office.--Skills You Have That Will
Delight Us:--
- Capable and influential in delivering compelling BI solutions;
capable of being proactive around the same and not just
reactive.----
- Ability to work with ambiguity and recommend, drive, and
implement the most efficient solutions.----
- Demonstrated ability to apply strategic thinking toward
tactical execution-----
- Experience with R and/or Python delivering analytics
solutions.--
- Previous experience in retail finance or financial services;
special consideration for domain knowledge of SYF Collections
processes and procedures, especially outbound operations and
inbound servicing, including the application landscape supporting
said operations.--
- Experience working with large amounts of data from various
databases and warehouses--
- Excellent communication and interpersonal skills, with the
ability to influence stakeholders--Grade/Level: 11The salary range
for this position is 110,000.00 - 185,000.00 USD Annual and is
eligible for an annual bonus based on individual and company
performance.Actual compensation offered within the posted salary
range will be based upon work experience, skill level or
knowledge.Salaries are adjusted according to market in CA, NY Metro
and Seattle.Eligibility Requirements:
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the onboarding
process
- You must be able to satisfy the requirements of Section 19 of
the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service
with the company before they are eligible to post on other roles.--
Once this new hire time in position requirement is met, the
associate will have a minimum 6 months' time in position before
they can post for future non-exempt roles.-- Employees, level 8 or
greater, must have at least 18 months' time in position before they
can post.-- All internal employees must consistently meet
performance expectations and have approval from your manager to
post (or the approval of your manager and HR if you don't meet the
time in position or performance expectations).Legal authorization
to work in the U.S. is required.-- We will not sponsor individuals
for employment visas, now or in the future, for this job
opening.--All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
veteran status.--Our Commitment:When you join us, you'll be part of
a diverse, inclusive culture where your skills, experience, and
voice are not only heard-but valued. We celebrate the differences
in all of us and believe that our individual, unique perspectives
is what makes Synchrony truly a great place to work. Together,
we're building a future where we can all belong, connect and turn
ideals into action. Through the power of our 8--, with more than
60% of our workforce engaged, you'll find community to connect with
an opportunity to go beyond your passions.This starts when you
choose to apply for a role at Synchrony. We ensure all qualified
applicants will receive consideration for employment without regard
to age, race, color, religion, gender, sexual orientation, gender
identity, national origin, disability, or veteran status.Reasonable
Accommodation Notice:
- Federal law requires employers to provide reasonable
accommodation to qualified individuals with disabilities. Please
tell us if you require a reasonable accommodation to apply for a
job or to perform your job. Examples of reasonable accommodation
include making a change to the application process or work
procedures, providing documents in an alternate format, using a
sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career
Support Line so that we can discuss your specific situation. We can
be reached at 1-866-301-5627.---- Representatives are available
from 8am - 5pm Monday to Friday, Central Standard TimeJob Family
Group:Information Technology
Keywords: Disability Solutions, Norwalk , AVP, Business Intelligence & Insights, Other , New York, Connecticut
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