DESKTOP SUPPORT TECHNICIAN (LEVEL 1 & 2)
Company: Forrest Solutions
Location: New York
Posted on: October 9, 2024
Job Description:
Long-term commitment: We are seeking candidates with at least
3-5 years of experience with IT help desk support in a law firm. We
are not considering candidates without 3-5 years of help desk
support experience in a law firm.
- Position: IT Desktop Support Technician (Level 1 & 2)
- Our client: Confidential prestige law firm
- Location: New York, NY 10022
- Salary: $79,040.00 per year
- Schedule: 10 am - 7 pm, Monday - FridayAbout Us: Join our
dynamic and innovative team, dedicated to providing top-tier IT
support and solutions in the heart of New York City. We are
committed to excellence and seek an experienced IT Desktop Support
Technician to help us maintain our high standards.Position
Overview: We are seeking a highly motivated and skilled Desktop
Support Technician (Level 1 & 2) with a minimum of 3 years of
experience. The successful candidate will be responsible for
providing comprehensive technical support to our staff, ensuring
the smooth and efficient operation of our IT systems.Key
Responsibilities:
- Provide Level 1 & 2 support for desktop hardware and software
issues.
- Troubleshoot systems with limited supervision.
- Maintain detailed tickets in IT request ticketing system
- On-Site, in-person and remote troubleshooting over phone,
email, shared desktop.
- Strong experience supporting Windows 7/10 and Mac OS X
(desktops and laptops).
- Support Apple mobile devices (iPhones and iPads).
- Experience with Mobile Device Management software.
- Working knowledge of Microsoft Office Suite Word, Excel,
PowerPoint, Outlook; Slack and Zoom UCaaS.
- Troubleshoot basic network connection issues.
- Basic experience with Active Directory/Email account and
permission administration.
- Able to modify folder level permissions and hyperlink folders
for users
- Familiar with imaging desktops using SCCM.
- Ability to setup Dell Win 10 Laptops/iPads/iPhones for users
and troubleshoot as well.
- Experience supporting Citrix and VPN (Zscaler)
environments.
- Workstation and peripheral maintenance/software updates and
support.
- Provide technical support in setting up audio and video
teleconference meetings.
- Document Management System and iManage experience a
plus.Requirements:
- Minimum of 3 years of experience in IT desktop support. in a
LAW FIRM
- Strong knowledge of Windows and Mac operating systems.
- Experience with Active Directory, Office 365, and other common
enterprise applications.
- Proficiency in troubleshooting hardware and software
issues.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified
Professional) are a plus.How to Apply: If you are a dedicated and
experienced IT professional looking to take the next step in your
career, we would love to hear from you. Please submit your resume
detailing your relevant experience and why you are the perfect fit
for this role.Note: Job functions and responsibilities may change
as determined by management or Forrest Solutions.Equal Opportunity
Employer Statement: We are an equal opportunity employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran
Keywords: Forrest Solutions, Norwalk , DESKTOP SUPPORT TECHNICIAN (LEVEL 1 & 2), Professions , New York, Connecticut
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